Founders Message

It’s all about the quality of what we deliver, we simply combine value with beauty to create the ultimate results. With each opportunity, we work harder having the same enthusiasm and excitement and aim for greater outcomes. Together with our loyal, professional and dedicated employees we shall always deliver much more than what our clients expect. We aim to deliver excellence every time, to be recognized as a leader in our industry, a group of hotels that our clients are proud of, and our employees are proud to work for. We also aim to be a valued contributor to economic and social progress wherever we operate.

MR / Ahmed Shawky

MR / Muhamed Shawky

Our Mission

Gravity hotels are always dedicated to add value, to provide unforgettable experiences and to go beyond our valuable guests’ highest expectations. We shall achieve this, through continuous improvement of standards and performances, quality of work, attention to details and by taking care of our clients and employees. Gravity shall always strive to deliver the highest value to its clients, community and shareholders.

Our Vision

To be recognized as the leader of our industry, valued for its integrity, unique quality, and respect for environment.

Our Team

Our management team was selected from among the most professional people in the industry, having a vast professional experience in the field of hotels and resorts management. At Gravity Hotels we believe that human resource is one of the main aspects of success. Therefore, we focus on selecting and recruiting the right people and we constantly supervise and evaluate their performances. New employees are provided with clear job descriptions, clear policies and procedures that explicate precisely how Gravity Hotels operate and a three months training program to understand how to work up to Gravity standards and procedures.

Operational Philosophy

Our operational philosophy is focused on delivering the ultimate service through the use of standards operating procedures (SOP’s), strong internal system audit and training sessions on daily basis. Our Operating Manual and procedures are based upon a set of service standards aiming to achieve Guest’s highest Expectations. These service standards are communicated to all employees to make sure that all employees know exactly what is expected from them and ensure the delivery of highest quality service to our guests. We shall always be monitoring the conformance to standards, in order to determine how well these standards are being met, identify any non-conformance and provide employees with required training. We shall always be developing this performance driven culture to achieve or even exceed clients’ expectation.