Our operational philosophy is focused on delivering the ultimate service through the use of standards operating procedures (SOP’s), strong internal system audit and training sessions on daily basis. Our Operating Manual and procedures are based upon a set of service standards aiming to achieve Guest’s highest Expectations. These service standards are communicated to all employees to make sure that all employees know exactly what is expected from them and ensure the delivery of highest quality service to our guests. We shall always be monitoring the conformance to standards, in order to determine how well these standards are being met, identify any non-conformance and provide employees with required training. We shall always be developing this performance driven culture to achieve or even exceed clients’ expectation.